- Mark a note confidential to lock it to the student support team.
- Classroom teachers see that support exists, not the confidential narrative.
- Optionally share an outcome signal with the classroom teacher.
- Confidential notes are excluded from family-facing exports and packets.
- Access is scoped per school and audited.
Counselors and student support teams can record notes that classroom teachers cannot read, while still sharing the minimum a teacher needs to support the student. This article explains how that confidentiality wall works.
Lock a note to the student support team
When you write a note, turn on the student support privacy control to lock it to the student support team. Members of that team in your school can read it; classroom teachers cannot.
The control is scoped per school, so a support-team member in one school cannot read confidential notes from another.
Confidential notes and exports
Confidential notes are excluded from family-facing exports and evidence packets. What is confidential stays confidential when records leave the app.
Access to confidential notes is audited, so a later review can show who could see them.
Frequently asked questions
Who counts as the student support team?
Members with the counselor role in your school. Confidentiality is scoped per school, so it never spans organizations.
Can I change my mind after marking a note confidential?
Yes. A support-team member can adjust visibility on the note, including whether an outcome signal is shared with classroom teachers.
Will a confidential note appear in a parent packet?
No. Confidential notes are excluded from family-facing exports and packets.